FAQ Help Center

FAQs-Activo Tech Customer Support & Solutions

What makes DiFluid analyzers unique??

Advanced scanning technology, CoffeeOS ecosystem, and proven reliability set us apart.

Can I use these devices for other beverages?

Yes, our analyzers are suitable for coffee, tea, and other specialty drinks.

Which countries do you deliver to?

We deliver worldwide, including to countries outside of HK, such as EU, U.S. and other regions but excluding all in sanctioned countries or regions by U.S and EU.

P.S. If you are located outside of HK, please contact us directly to confirm shipping availability and costs.

From where do you ship the orders?

We ship all orders from our warehouse in HK or from China Mainland.

How long does the delivery take?

We ship the packages using reliable international couriers.

Within HK, delivery usually takes 1 – 2 working days.

• Delivery to other international destinations may take 5 – 14 days, depending on the location.

What does the delivery cost?

Delivery costs vary depending on your location. For detailed shipping costs per country, please visit our Shipping and Payment Terms page.

What do I do in the event of a warranty claim?

You receive a 1-year warranty on our products.

Repairs are handled either by our expert service team in HK.